Comments on: An open apology to everyone http://tubularapp.com/blog/35/an-open-apology-to-everyone Internet TV meets Mac style Fri, 21 Nov 2008 13:35:48 +0000 http://wordpress.org/?v=2.5.1 By: Rex Stetson http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-14066 Rex Stetson Sat, 23 Feb 2008 12:00:00 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-14066 Good thing you decided to become more open. I see it's because of your lack of experience in the real world that you sloppiness was able to build up like that. I have to say you messed up big time and I don't think you can regain the trust of your customers any time soon. You have let it slip for far too long. But fortunately you know that already. The only way to recover some of the burnt ground you left is to make the updates to your app more extensive and faster. If you cannot handle that, please drop the ball for good and offer a working solution for the refunds. You have lost my faith for good, Steve. While I wish you all the best for the future (and all the customers still willing to put up with your teen problems), I simply don't care enough about your so called "product" any more. I bet there are many more like me out there who cannot even be bothered to write a response on your blog. Make some real effort this time. Good thing you decided to become more open. I see it’s because of your lack of experience in the real world that you sloppiness was able to build up like that.

I have to say you messed up big time and I don’t think you can regain the trust of your customers any time soon. You have let it slip for far too long. But fortunately you know that already. The only way to recover some of the burnt ground you left is to make the updates to your app more extensive and faster. If you cannot handle that, please drop the ball for good and offer a working solution for the refunds.

You have lost my faith for good, Steve. While I wish you all the best for the future (and all the customers still willing to put up with your teen problems), I simply don’t care enough about your so called “product” any more. I bet there are many more like me out there who cannot even be bothered to write a response on your blog.

Make some real effort this time.

]]> By: Ralph Streza http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12904 Ralph Streza Tue, 05 Feb 2008 12:48:21 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12904 Life (as is software development) is a marathon, not a sprint. :) Keep joggin! Life (as is software development) is a marathon, not a sprint. :)

Keep joggin!

]]> By: Steve Streza http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12875 Steve Streza Tue, 05 Feb 2008 01:24:48 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12875 John Tyler, I can understand how you might feel that way. But I honestly never meant for this to get so out of control. I've resolved to change, and I hope time will prove that to be true. Si Brindley, the 1.0 is just the groundwork. I've been dying to start working on all the features I have planned for Tubular, but I couldn't work on them while the app was still in beta. Once 1.0 comes out, you can expect some pretty awesome releases with features that exceed what even Miro and Tooble can do. John Tyler, I can understand how you might feel that way. But I honestly never meant for this to get so out of control. I’ve resolved to change, and I hope time will prove that to be true.

Si Brindley, the 1.0 is just the groundwork. I’ve been dying to start working on all the features I have planned for Tubular, but I couldn’t work on them while the app was still in beta. Once 1.0 comes out, you can expect some pretty awesome releases with features that exceed what even Miro and Tooble can do.

]]> By: randy http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12873 randy Tue, 05 Feb 2008 00:55:51 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12873 Man..cut the guy some slack. He's a student. I made an investment in his programming abilities with my purchase. I never expect quick returns (not a day trader). Let's let Steve take his time and put out a quality product, and then be encouraged to continue programming for the Mac. Man..cut the guy some slack. He’s a student. I made an investment in his programming abilities with my purchase. I never expect quick returns (not a day trader). Let’s let Steve take his time and put out a quality product, and then be encouraged to continue programming for the Mac.

]]> By: Si Brindley http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12867 Si Brindley Mon, 04 Feb 2008 22:49:19 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12867 Right, I'm going to have one last look at this. But as someone pointed out - we can now watch YouTube on our phones and iPod Touches. And apps like Miro do a killer job of queueing up and saving YouTube videos and saving searches ("channels") etc all for free in a native OS X app. Tough act to follow for a smalltime paid-for app :| Right, I’m going to have one last look at this. But as someone pointed out - we can now watch YouTube on our phones and iPod Touches. And apps like Miro do a killer job of queueing up and saving YouTube videos and saving searches (”channels”) etc all for free in a native OS X app. Tough act to follow for a smalltime paid-for app :|

]]> By: John Tyler http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12863 John Tyler Mon, 04 Feb 2008 22:09:33 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12863 I should have expected as much from one of Phill Ryu's friends. You guys are all crooks. I should have expected as much from one of Phill Ryu’s friends. You guys are all crooks.

]]> By: Rufo Sanchez http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12861 Rufo Sanchez Mon, 04 Feb 2008 21:01:10 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12861 On the one hand, yeah... you kind of messed up. On the other hand, I've been through the exact same thing myself on a project where I completely and utterly dropped the ball (complete with the guilty spiral of descent), so I know where you're coming from. Everyone makes mistakes, and it's nice to hear that you've learned from them. Now let's see the killer app I registered for :-) On the one hand, yeah… you kind of messed up.

On the other hand, I’ve been through the exact same thing myself on a project where I completely and utterly dropped the ball (complete with the guilty spiral of descent), so I know where you’re coming from.

Everyone makes mistakes, and it’s nice to hear that you’ve learned from them. Now let’s see the killer app I registered for :-)

]]> By: Steve Streza http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12834 Steve Streza Mon, 04 Feb 2008 13:30:19 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12834 Frank, YouTube does have an API, and Tubular makes extensive use of it. However, they don't make it particularly easy to get access to the raw video, so I have to jump through a few hoops to get the video. Fortunately, that "load-through-Safari" technique, which was definitely a hack, is no longer in the app. We've replaced it with a method which is far less sensitive and should cause significantly less crashes. blip, a lot of people are having trouble with registration. I'm looking into it. Frank, YouTube does have an API, and Tubular makes extensive use of it. However, they don’t make it particularly easy to get access to the raw video, so I have to jump through a few hoops to get the video. Fortunately, that “load-through-Safari” technique, which was definitely a hack, is no longer in the app. We’ve replaced it with a method which is far less sensitive and should cause significantly less crashes.

blip, a lot of people are having trouble with registration. I’m looking into it.

]]> By: D http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12828 D Mon, 04 Feb 2008 11:50:54 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12828 Nice, I hope you enjoyed your ill-gotten gains. Pity it sounds like the money is already long gone yet you're still on the hook to produce software that already has numerous competitors which actually work. I hope this was a life lesson for you. It was certainly a lesson for me -- never pay to pre-order software, regardless of the hype. Lesson learned! Nice, I hope you enjoyed your ill-gotten gains. Pity it sounds like the money is already long gone yet you’re still on the hook to produce software that already has numerous competitors which actually work.

I hope this was a life lesson for you. It was certainly a lesson for me — never pay to pre-order software, regardless of the hype. Lesson learned!

]]> By: Fred Zelders http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12826 Fred Zelders Mon, 04 Feb 2008 11:37:18 +0000 http://tubularapp.com/blog/35/an-open-apology-to-everyone#comment-12826 No problem Steve. No refund :-) No problem Steve.

No refund :-)

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