Comments on: An Update and An Apology http://tubularapp.com/blog/15/an-update-and-an-apology Internet TV meets Mac style Tue, 06 Jan 2009 21:05:26 +0000 http://wordpress.org/?v=2.5.1 By: David Barnes http://tubularapp.com/blog/15/an-update-and-an-apology#comment-102 David Barnes Wed, 27 Dec 2006 17:20:32 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-102 While I understand patience and agree this isn't life or death here I am mostly siding with the pissed off folks. He's received a goon number of pre-orders without delivering anything, has missed at least two deadlines and has also been remiss in communicating any issues. We all understand delays but how about some better communication here? While I understand patience and agree this isn’t life or death here I am mostly siding with the pissed off folks. He’s received a goon number of pre-orders without delivering anything, has missed at least two deadlines and has also been remiss in communicating any issues. We all understand delays but how about some better communication here?

]]> By: Tervor http://tubularapp.com/blog/15/an-update-and-an-apology#comment-101 Tervor Wed, 27 Dec 2006 15:27:32 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-101 Oh come on, college students are not busy at all they have time to burn compared to people in work. No sympathy should be given to them at all. Oh come on, college students are not busy at all they have time to burn compared to people in work.
No sympathy should be given to them at all.

]]> By: Chris http://tubularapp.com/blog/15/an-update-and-an-apology#comment-99 Chris Wed, 27 Dec 2006 11:39:17 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-99 Woah! Everyone, calm down! You'll get your software... I understand how busy college students can be, believe me. I didn't really even have time to sit down before I came home from school for Christmas, let alone put out a piece of software that needs to be constantly rewritten. He's working on it. He's not trying to rip you off. Steve, I know you're doing your best; just give it to us when it's ready. Thanks for your hard work. Woah! Everyone, calm down! You’ll get your software… I understand how busy college students can be, believe me. I didn’t really even have time to sit down before I came home from school for Christmas, let alone put out a piece of software that needs to be constantly rewritten. He’s working on it. He’s not trying to rip you off. Steve, I know you’re doing your best; just give it to us when it’s ready. Thanks for your hard work.

]]> By: EsEmKa http://tubularapp.com/blog/15/an-update-and-an-apology#comment-97 EsEmKa Wed, 27 Dec 2006 03:30:30 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-97 Guys, it is/was Xmas. Why not wish Steeve a bugfree programm and an early release? We'll get what we deserve ;-) Guys, it is/was Xmas. Why not wish Steeve a bugfree programm and an early release? We’ll get what we deserve ;-)

]]> By: Bruno Stoekl http://tubularapp.com/blog/15/an-update-and-an-apology#comment-96 Bruno Stoekl Wed, 27 Dec 2006 01:55:24 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-96 The thing that gets me is the fact that you've taken our money prior to releasing a certain product. Every other time I've ever done that, it's been for an item that I know will be on the way soon, (for example, "in the next couple weeks" as you said back in november). In the case of developmental software, the way of doing things is to release a truly public beta --whenever you want-- and then follow that up with a full 1.0. See any of Dave Watanabe's applications, the current one being xtorrent, for the correct implementation of such a system. After all these delays, missed deadlines, etc, there had better be something nice for us pre-orderers soon. Maybe even, dare I say, a youtube video showing off you using the software? Would that be too much to ask, or does this software not even exist? The thing that gets me is the fact that you’ve taken our money prior to releasing a certain product. Every other time I’ve ever done that, it’s been for an item that I know will be on the way soon, (for example, “in the next couple weeks” as you said back in november). In the case of developmental software, the way of doing things is to release a truly public beta –whenever you want– and then follow that up with a full 1.0. See any of Dave Watanabe’s applications, the current one being xtorrent, for the correct implementation of such a system. After all these delays, missed deadlines, etc, there had better be something nice for us pre-orderers soon. Maybe even, dare I say, a youtube video showing off you using the software? Would that be too much to ask, or does this software not even exist?

]]> By: joe http://tubularapp.com/blog/15/an-update-and-an-apology#comment-95 joe Wed, 27 Dec 2006 01:45:13 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-95 Gotta agree with the guy above. I understand all the issues that you are going through and how hard software development can be but you also have our money. Sure, getting the release date pushed back is inevitable but since we have nothing to show other than the vague fear that it will all vanish into ether, a money back guarantee (after release) for those of us who paid for the early release is only fair. I think you might also want to review your development strategy. If the site-scraping is the single biggest cause of delay, it doesn't make any sense to keep chasing it during development when nobody has a copy. You could set up a test environment and leave the scraping for last before release. Overall, I feel like I was misled by all the wonderful screenshots. All the blog posts made it sound like an existing app in private, friends-only testing. Any reason why you couldn't let paying customers in on the fun? It's not likely that an app like this will crash your computer is it? I also wish there were plans to incorporate other video sites. If you have a nice scraping system developed as you said, expanding this app for other video services would make it worthwhile. I'm sorry if it seems I'm coming down hard on you but having paid for something that may or may not be delivered is an uneasy feeling. I'm glad that you are hard at work and I hope that you are able to deliver soon. Gotta agree with the guy above. I understand all the issues that you are going through and how hard software development can be but you also have our money. Sure, getting the release date pushed back is inevitable but since we have nothing to show other than the vague fear that it will all vanish into ether, a money back guarantee (after release) for those of us who paid for the early release is only fair.

I think you might also want to review your development strategy. If the site-scraping is the single biggest cause of delay, it doesn’t make any sense to keep chasing it during development when nobody has a copy. You could set up a test environment and leave the scraping for last before release.

Overall, I feel like I was misled by all the wonderful screenshots. All the blog posts made it sound like an existing app in private, friends-only testing. Any reason why you couldn’t let paying customers in on the fun? It’s not likely that an app like this will crash your computer is it?

I also wish there were plans to incorporate other video sites. If you have a nice scraping system developed as you said, expanding this app for other video services would make it worthwhile.

I’m sorry if it seems I’m coming down hard on you but having paid for something that may or may not be delivered is an uneasy feeling. I’m glad that you are hard at work and I hope that you are able to deliver soon.

]]> By: D http://tubularapp.com/blog/15/an-update-and-an-apology#comment-93 D Tue, 26 Dec 2006 23:30:14 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-93 Based on the number of verified buyers for your account as reported by PayPal, you have made a minimum of $10,500 based on a pre-order price of $12.99. This does not include any money you made off the GiftZOT. This is the second release date you have promised and missed. Why can't you do refunds? Have you aready spent our money, Steve? Mac users are a trusting breed when it comes to supporting indie developers and shareware. While $12.99 is not a lot of money to risk and lose on vaporware, if you are not able to deliver Tubular as promised in a timely fashion I am quite sure you will be finished as a businessman in the community. If you were not absolutely sure you would be able to deliver in a reasonable timeframe, you should not have taken money, period. Your excuses don't fly in the real world. Can you imagine what would happen if I told my boss, who is paying me a salary on the promise that I will deliver results, that I've missed my own deadline by well over a month? By taking our money you now answer to your customers and lose the luxury of releasing your software whenever you want. The least you could do at this point is offer refunds to those who don't want to wait. Based on the number of verified buyers for your account as reported by PayPal, you have made a minimum of $10,500 based on a pre-order price of $12.99. This does not include any money you made off the GiftZOT. This is the second release date you have promised and missed. Why can’t you do refunds? Have you aready spent our money, Steve? Mac users are a trusting breed when it comes to supporting indie developers and shareware. While $12.99 is not a lot of money to risk and lose on vaporware, if you are not able to deliver Tubular as promised in a timely fashion I am quite sure you will be finished as a businessman in the community. If you were not absolutely sure you would be able to deliver in a reasonable timeframe, you should not have taken money, period. Your excuses don’t fly in the real world. Can you imagine what would happen if I told my boss, who is paying me a salary on the promise that I will deliver results, that I’ve missed my own deadline by well over a month? By taking our money you now answer to your customers and lose the luxury of releasing your software whenever you want.

The least you could do at this point is offer refunds to those who don’t want to wait.

]]> By: mike sheffeild http://tubularapp.com/blog/15/an-update-and-an-apology#comment-92 mike sheffeild Tue, 26 Dec 2006 22:07:51 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-92 The PC guys get lambcast, and we get delays. The PC guys get lambcast, and we get delays.

]]> By: David http://tubularapp.com/blog/15/an-update-and-an-apology#comment-90 David Tue, 26 Dec 2006 21:10:33 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-90 While I'm sad Tubular isn't out yet, being a college student myself I can understand how busy you can get. While I’m sad Tubular isn’t out yet, being a college student myself I can understand how busy you can get.

]]> By: Bruno Stoekl http://tubularapp.com/blog/15/an-update-and-an-apology#comment-89 Bruno Stoekl Tue, 26 Dec 2006 20:26:59 +0000 http://tubularapp.com/blog/15/an-update-and-an-apology#comment-89 come on, Steve. A month and a half ago I bought this thing, giving you money, on the good faith that it would be in order soon. Even after the purchase by google, I was still excited by what your service could bring, and felt confident that it would be available soon enough. That's why I'm really disappointed with this whole thing--- it seems as though rather than releasing a public beta, there is... well, I have absolutely no idea what there is! There very well could be all sorts of neat ipod conversion things, or this could all be a scam and the pictures are just photoshop renderings fishing for my cash. I'm really hoping that's not what's happening here, and I would like to finally see this software, in any state, as soon as possible. come on, Steve. A month and a half ago I bought this thing, giving you money, on the good faith that it would be in order soon. Even after the purchase by google, I was still excited by what your service could bring, and felt confident that it would be available soon enough. That’s why I’m really disappointed with this whole thing— it seems as though rather than releasing a public beta, there is… well, I have absolutely no idea what there is! There very well could be all sorts of neat ipod conversion things, or this could all be a scam and the pictures are just photoshop renderings fishing for my cash. I’m really hoping that’s not what’s happening here, and I would like to finally see this software, in any state, as soon as possible.

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